POOR COMMUNICATION S****S & PATHETIC SERVICE

THE PMB TIME FREIGHT BRANCH HAS SUCH PATHETIC STAFF WORKING THERE. I HAVE BEEN TRYING FROM 29 JULY 2019 TO COURIER A PACKAGE & THE PHONES JUST RING AND IF THEY ANSWER, THEY PUT YOU ON HOLD FOR LONG PERIODS, SUCH AS 15 TO 20 MINS, OR LONGER IF YOU HOLD ON - THE CALL NEVER GETS ANSWERED AND EVENTUALLY I HUNG UP. EVENTUALLY AFTER GETTING A CELL NO. FOR A SUPERVISOR, I FUSSED WITH HIM AND HE GOT SOMEONE TO CALL ME BACK ABOUT 2 HOURS LATER. MY PACKAGE NOT ONLY LEFT ALMOST A WEEK LATER, BUT WAS ALSO DELAYED WITH DELIVERY. DELIVERY WAS PROMISED 08H00 TODAY AND UNTIL NOW, NO DELIVERY DONE. IT IS NOW 14H40... THE EXCUSE THEY SUED FOR THE POOR COMMUNICATION FROM THEIR SIDE IS THAT THEY ARE SHORT-STAFFED. THE OTHER EXCUSE WAS THAT THEY ARE ON LUNCH. A NATIONAL COMPANY AS TIME FREIGHT, CANNOT HAVE STAFF RELIEVING THEM IN BREAKS, SO THEY ALL GO ON LUNCH AND THERE IS NO ONE ANSWERING THE CALLS AT 12H30. HOW UNPROFESSIONAL IS THAT?! WHEN CALLING THE SUPERVISOR ON HIS CELL PHONE HIS WIFE ANSWERS AND CROSS QUESTIONS WHO I AM - I AM QUERYING A PACKAGE WHICH I NEED COURIERED BUT THE WIFE ANSWERS - AND THEN HANDS THE PHONE TO THE HUSBAND SAYING SHE DOESNT KNOW WHAT I AM GOING ON ABOUT!!! SO UNPROFESSIONAL & PATHETIC. I RUN A BUSINESS TOO. MY BUSINESS WOULD HAVE CLOSED LONG AGO IF I HAD THIS SORT OF ATTITUDE AND THIS TYPE OF STAFF WORKING FOR ME!!!