PATHETIC SERVICE - LOST PARCEL CLAIMS

A parcel was lost from Port Elizabeth en route to Polokwane.<br> <br> Upon completing the claim process form 24 Nov we were informed this is a 6 week process. Upon calling the Polokwane branch several times in December we were informed the claim is on track and we would be reimbursed.<br> <br> 3 Jan we phoned again, just to be informed they forgot there was a problem with the paperwork but it is fixed and will be resolved shortly. <br> <br> 21Jan. Called head office and we were informed that the Cheque will be at the Polokwane Time Freight branch on 23 January for collection<br> 23 Jan No Cheque<br> 26 Jan Spoke to time freight again, the same person who informed the cheque would be ready now says there is no way, she did not say this the cheque has net been made out yet. But she will go and bank the cheque during lunch time and e-mail deposit slip.<br> 27 Jan No cheque deposit made yet. Phoned numerous times, she now ignores my calls. Asked to be transferred to her superior, she informs me, she only signed the cheque this morning it will be banked by a driver and I will have a dep slip at 14:00.<br> <br> I only received the deposit slip 28 Jan after phoning again and only received 1/3 of claim amount.<br> <br>