Parcel Not delivered

Good Day<br> <br> I have sent a parcel on Thursday29/01/2015 from Vryheid KZN to Pretoria. I Phoned on Friday 30/01/2015 morning and was assured that the parcel will be delivered before 15:00 on that afternoon (30/01/2015)<br> <br> The Parcel was never delivered! The reason for using time freight and not anyone else was to make sure the parcel gets there on time and safe, however that seems to not be the case now. The parcel is now undelivered.<br> <br> Please advise on what will be done to rectify this situation, as I have paid for overnight delivery and now it is Monday already and the parcel is still undelivered.<br> <br> According to your customer service department there is no address that's why it was not delivered. I wrote the address on the parcel myself and I have the waybill in front of me with the address on, and you do not collect a parcel without an address on.<br> <br> This is unacceptable service and I would please like a response within the next hour about what will be done to rectify the situation.<br>