Once again Bad Service

we sent a a parcel to Time Freight Riverhorse Valley on Friday the 24th July 2015 to be delivered to Queenstown Time Freight on Monday the 27th July 2015, this was for 1 basin and 1 tap, not a large problem. my customer has paid for subbies to be onsite for the past two day, today on the 28th July 2015, i follow up on the delivery to find out why the parcel has not been delivered, once i investigated further for plus minus 1 and half hours of my time, i was led to believe that the parcel was charged out on the incorrect account by Time Freight and thus not been delivered today as the account number used by Time Freight was on Block. I then called to verify the correct details for our Account only to be told that it was too late to do the delivery today, I find it highly irritating and unprofessional that my client and my company should have to deal with the incompetence of Time Freight.... My client is sitting with egg on their face, as am I?????? ...TO LATE NOW TO APOLOGISE!!!