Hellopeter
Share Your Experience
AR
Alilali R

1 reviews | Active since Nov 2017

01 Nov 2017, 14:32

No delivery and no reason provided

My parcel was collected on the 25th October for overnight delivery from Johannesburg Jetpark to Thohoyandou.The parcel is was never delivered,and what is worse is that everytime I called I was told the parcel is still not yet collected from Johannesburg.Of all the Time Freight employees I spoke to,nobody had any idea why my parcel was not collected.I wass placed on hold several times,with no one picking up on the other side.Many times I was promisedmy call would be transferred to a manager,but I was never transferred to a manager.Today is day 7 of waiting for delivery. Then Today on day 7, I was told after calling them that my parcel will be delivered Today,but they dont know the estimated time of delivery.I would have expected that atleast they could estimate time of delivery if they have a plan to deilver? Then it turns out that my parcel will no longer be delivered Today but will be delivered on day 8 since waiting.No apology whatsoever,no explanation either.

With this kind of terrible service I will never use their service nor recommend anyone I know to use their service.There is no consideration for impact on delivery.I also fear for the state my parcel will arrive,if it ever does arrive?

This is a huge dissappointment really,never expected this frm a company as big as them!

0
Replies (4)
Time Freight
Time Freight's reply02 Nov 2017, 08:19
Official

Good Morning Alilali

We are so sorry for the inconvenience caused.

We will investigate this matter internally and contact you directly to resolve this issue.

Please accept our sincere apologies.

Kind regards,

Time Freight

AR
Alilali R's update22 Aug 2018, 14:11
Reviewer Update
Good Day Exactly a year since the incident and I still didnt receive the refund as stated on mails an whatsapp conversation.Initially the manager who called me sounded like he was seriously appologetic for the bad service I received from then and then suddently he turned to requesting that I provide him with proof of payment for the service rendered. Demans were made that I send to him banking details,to which the refund would me made.When I started question the reasing for requesting proof of payment from me,I was told I wouldnt receive the money because it is procedure what they are requesting me. This company took my money,sent me from pillar to post on enquiry of delivery date.And it took them two weeks to deliver a parcel that should have tacken atmost three working days because the destination was a remote area. I will never ever in my whole life use their service or recommend them to my loved ones.
AR
Alilali R's update30 Aug 2018, 10:31
Reviewer Update
Last week Friday on 24th August, I received a call from Lynette Myburgh from the Makhado branch.She wanted my banking details for urgent processing of my refund as was promised last year after the incident happened. I immediately responded to her email request with banking details. After resending my mail several times to both herself and the other person who was copied on the email,she confirmed receipt of my banking details. What I found to be very odd,was when she refused to provide me with a turn around period for payment.She insisted that she would keep me updated every second day.Those were her own words. Today, 6 days later, I haven`t heard from her or anybody from Time Freight.The money hasn`t been paid yet either. I don`t know which part of the urgently require my banking details was she referring to or if she understands the meaning of the word urgent. By the way, a year ago I was asked to provide banking details also. I wonder if this is a standard that Time Freight maintains very highly,empty promises.
AR
Alilali R's update26 Sept 2018, 07:43
Reviewer Update
It would interest you that a month from my previous update,I havent gotten the promised refund amount.Even after getting a call from Jaco,who says he is a manger and would make sure I got my refund in a week has gone into total silence. The interesting part about this is that he came with a brand new explanation as to what had led to non delivery of my goods last year. Jaco found out what went wrong,deceided the money must be refunded.He had my contact details,but somehow never got to call me. I received a call to send my banking details on the 7th August.I was told it is urgent,they would pay me back immediately.To my surprise after handing over the banking details they haven`t made the payment,nor bothered to contact me to explain what is going wrong. I have never come across a company with such disrespect for its customers.If anybody wants to experience what Im going through,they should try requesting for a service through Time freight.I wonder if their name should change to no time limit freights.