TR
Tanya R
1 reviews | Active since Dec 2017
07 Dec 2017, 07:30
No Communication
We have been a customer of Time Freight for over 2 years, pay our account on time and understand that delays happen. However we have been querying deliveries that were scheduled for Friday 1 December and others since Friday - many emails, many calls, many promises and NO results as to where these deliveries are. By yesterday not even an acknowledgement of a mail sent until I queried 5 hours later? The most disappointing and frustrating is the amount of people (Dirk Coetzee, Yolandi Coetzee, Maxine James, Dewalt Joubert, Stephen Cronje; Freddy Van De Bank to name only a few) - and these names include Senior Management, that are aware of the queries yet obviously as we are not a large customer, could not be bothered to assist. We as a company pride ourselves on giving the best possible customer service and expect the same from our business partners - this is sadly no longer a priority for Time Freight. Prior to this weeks experience I would have happily recommended this company for ALL deliveries - we will now be joining the DO NOT USE community
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Replies (2)
Time Freight's replyOfficial
07 Dec 2017, 09:07Dear Tanya
We are so sorry to hear about your below standard experience with us.
We will be investigating this as a matter of urgency and will be contacting you directly to resolve this issue.
Please accept our sincere apologies.
Kind Regards,
Time Freight
Best regards,
Time Freight's reply07 Dec 2017, 09:07
Official
Dear Tanya
We are so sorry to hear about your below standard experience with us.
We will be investigating this as a matter of urgency and will be contacting you directly to resolve this issue.
Please accept our sincere apologies.
Kind Regards,
Time Freight
Best regards,
TR
Tanya R's updateReviewer Update
15 Dec 2017, 07:17It is still very unfortunate that we had to resort to Hello Peter to get answers, but Thank You so much to Dirk Coetzee, who did everything possible to mend our business relationship, Yolandi Coetzee who followed up on all deliveries not in the JHB area and Tamlyn Martins from the JHB depot (where 90% of our delivery problems were) who followed up on every delivery, contacted our clients, made satisfactory arrangements even for after hours deliveries - it is really appreciated as we are aware of the pressure you are all already under at this time of year.
TR
Tanya R's update15 Dec 2017, 07:17
Reviewer Update
It is still very unfortunate that we had to resort to Hello Peter to get answers, but Thank You so much to Dirk Coetzee, who did everything possible to mend our business relationship, Yolandi Coetzee who followed up on all deliveries not in the JHB area and Tamlyn Martins from the JHB depot (where 90% of our delivery problems were) who followed up on every delivery, contacted our clients, made satisfactory arrangements even for after hours deliveries - it is really appreciated as we are aware of the pressure you are all already under at this time of year.