new surfboards was courier and damage on arrival

new custom made surfboards was courier and damage on arrival, for my sons birthday, it was wrapped according to fragile standards, on arrival , a complaint was logged, on date 17-12-2015 with photos , damage claim form was completed, a letter from head office was received, but claim has not been finalized <br> What a disappointment receiving the surfboards damage, very bad service that no causing was taken with all warning stickers,<br>