Lost Parcel with no feedback and respone!

This COMPLAINT will be only after I have tried to solve it with the branch and with Head office, after 2 weeks of NO REPLY, I am forced to place this on Hello Peter only hoping to be helped!<br> I see at least 2 complaints a week against Time Freight SA on Hello Peter. <br> On 9th of March 2015 I made use of Time Freight Rustenburg services to courier a package to business in Kyalami Gauteng and with it to pick up a parcel from the business to bring back to Rustenburg. The original delivery was scheduled for Tuesday the 10th with my parcel been ready for collection on the Wednesday. <br> On Thursday, after no communication from Time Freight, I went into their office only to find out that they lost my parcel. <br> I have requested Time Freight to please keep my updated with the status of my parcel, yet I was the only one to ask and follow up about this.<br> On the following Monday after no communication, again, from them, I went back to them and demanded answers.<br> I was told that my parcel is lost and that I should put in a claim against Time Freight. This upsets me because the product is a high value product, brand new R4600.00. I need this product as I am using this on a monthly basis.