Lost package

I tried to follow up on the delivery of my package. No one answered the phone. Eventually when someone picked up they told me the package has been delivered and when I asked for proof of delivery they hang up the phone. Eventually when someone picked the phone up they told me the package had not been delivered and I can phone the branch in Lichtenburg myself to find out where it is as they can’t tell me if its out for delivery nothing. The women in Lichtenburg tried to find the package as she only received the waybill paper without a package. She tried finding out from Johannesburg branch where this package is but again with no success. I decided to drive down to Isando to speak to the person who handled the package in person as it is unsuccessful to phone them. When we got there everyone had a terrible attitude and told me it’s been delivered but can’t give me proof of delivery. After confirming with the recipient of the package that she did not receive anything and the Lichtenburg branch also hasn’t receive anything the Johannesburg branch decided they will look for it on their time. Treating me as if I’m garbage. No one has the decency to come back to you nothing. Just standing there like an asshole. So when i asked again and again where these people are that are supposedly looking for my parcel no one knew who I was talking about. Eventually after I got really upset they showed up with the parcel that looked like it was left out for everyone to run over and use it as trash. It was clear that no one cared a bit for your stuff. So very quick to take your money but useless when it comes to delivery or even a bit of customer care service. I asked to have my parcel back so that I can deliver it myself as I can’t trust Time Freight to do it myself. Then the employee will have an attitude and ask me if I’m driving myself to Lichtenburg. Do I realize how far it is. Why the hell does this person think I made use of your service for the last couple of years??? Treating me again like the idiot. But no one understand that this parcel is the payment for my company in order to pay my employees. But again. Why would they care. So after receiving my parcel I insisted on a refund as I received NO service. They told me it’s not possible to refund me. Ridiculous. Again, very quick to take your money but giving you absolutely NOTHING back for it. After a while a Natalie women showed up with the perfect Time Freight attitude. Rude and treating you like a piece of ****. Eventually she said they will refund us in 4-6 weeks. Its R180 how difficult is it to refund me for something they did not do the work for. This just show you what you are worth to them. This is really unacceptable. The way one is treated for something you were not in the wrong for. They make you the guilty one. Didn’t act up or apologized, nothing.