IRRESPONSIBLE COURIERS LOSE PACKAGE AND DO NOT LIAISE WITH CLIENT ACCORDINGLY

I CONTACTED TIME FREIGHT ON 29 AUG 2019 TO DELIVER A PACKAGE OVERNIGHT TO SANDTON. THEY CHARGED R143 FOR IT AND PROMISED IT WOULD REACH THE RECIPIENT DURING THE COURSE OF THE DAY ON 30 AUG 2019. WE HAVE BEEN TRYING ALL DAY TO TRACK THE PACKAGE AND THE JHB BRANCH SAYS THE PACKAGE DID NOT LEAVE PMB. TRYING TO GET OLD OF THE PMB BRANCH IS AN ISSUE AS THEY ALWAYS DO NOT PICK UP THE PHONE AND THE BOOKING WAS ALSO DONE VIA DBN AS PMB DOES NOT EVER ANSWER THEIR PHONES. EVENTUALLY A PERSON FROM PMB ANSWERED VIA THE DBN CALL, WHO CONNECTED THE CALL TO ME AND THEY ENSURED ME THAT THE PACKAGE WAS SENT TO JHB OVER NIGHT AND HAD REACHED ON FRIDAY MORNING (30 AUG)

FROM 2PM THIS AFTERNOON, WE SAT ON THE PHONES, BOTH THE RECIPIENT OF THE PACKAGE AND I AND TRIED TO TRACK IT. JHB CLAIMED NO PACKAGE IS THERE AND PMB CLAIMED THE PACKAGE IS GONE. BASICALLY THEY CANNOT FIND THE PACKAGE. IT IS MEDICATION WHICH WAS URGENTLY REQUIRED. I HAD TO KEEP CALLING AS NOBODY BOTHERED TO CALL BACK. UP UNTIL 4H45 I KEPT CALLING HOWEVER, NOBODY FOUND THE PACKAGE NOR CALLED ME BACK.

I QUERIED WHAT WOULD HAPPEN IF THE PACKAGE IS NOT FOUND AND THE PERSON SAYS I MUST FILL A CLAIM FORM IN AND THEY WOULD LOOK INTO THE MATTER. I ASKED WHETHER THEY WILL REIMBURSE ME FOR MY EXPENSES AND THE RESPONSE WAS THAT SHE DOE NOT KNOW EXACTLY WHAT HAPPENS IN MY CASE!!! THIS IS SO UNPROFESSIONAL. THIS IS NOT THE FIRST TIME I HAD AN ISSUE WITH BAD SERVICE. THE RECIPIENT OF THE PACKAGE DID NOT RECEIVE THEIR MEDICATION AND WE HAVE BEEN GREATLY INCONVENIENCED BY WASTING MORE THAN HALF THE DAY ON CALLS AND LIAISING TO TRACK OUR PACKAGE. THE SERVICE DELIVERY AND ALL-ROUND COMMUNICATION FROM TIME FREIGHT IS PATHETIC. THE PMB BRANCH SHOULD JUST BE CLOSED BECAUSE THEY ARE ARROGANT AND IGNORE CALLS AND CUT YOU OFF WHILE YOU STILL TALKING AND JUST PUT YOU ON HOLD INDEFINITELY WHILE THEY HAVE THEIR OWN CONVERSATIONS AT YOUR EXPENSE. WE PAY FOR A SERVICE, ITS NOT FREE, SO WHY SO MUCH HOSTILITY TO CUSTOMERS?! WE SHOULD BE VALUED AND ASSISTED IN A KIND MANNER. THERE IS NO EFFICIENCY AND NOW THE PACKAGE IS NOWHERE TO BE FOUND. WE WILL NOT BE COMPENSATED NOR NOTIFIED BECAUSE THEY JUST DO NOT CARE. BUSINESSES LIKE THIS SHOULD NOT BE WORTHY OF EVEN TRADING. HOW UNFAIR AND INCONVENIENT TO US, BUT WHO CARES?! IT'S JUST ANOTHER COMPLAINT WHICH WILL GO UNNOTICED, AS USUAL.