Incompetence and unreliable

I have recently had a parcel sent from JHB to Cape Town, I paid for a 48hr delivery and 3 days later still waiting to recieve the package, I have called Time Freight and spoken to a number of staff I have even tried speaking to the Manager of Cape Town branch who would not return my calls or speak to me no one I spoke to seeking help has called me back. I have never in my life dealt with such incompetence. I cetainly will never use Time Freight again.