Hang up on the customer twice!

Item: Time Freight
Rating: 1
Author: Bel D

Phoned Pmb Head Office today twice at 3.45pm for an update on a deliver, selected the deliveries option , phone just rang the first time for 2.57 sec I was then transferred to another number which rang and then I was cutoff. Second time I phoned in went via customer service who transferred me, I held on for 3.25 while the phone rang and the diverted back and I was cut off again! Shocking service!

Helpful (0)

Replies (2)

Time Freight's replyOfficial

06 Feb 2018, 17:02

Dear Belinda

We are so sorry for the inconvenience caused.

We will contact you directly to assist you with the tracking of your parcel. Please note that you can also track your parcel directly on our website here: http://www.timefreight.co.za/tracking/tracking.php

Please accept our apologies for this issue.

Kind Regards,

Dawn Wing

Time Freight's reply06 Feb 2018, 17:02

Official

Dear Belinda

We are so sorry for the inconvenience caused.

Please accept our apologies for this issue.

Kind Regards,

Dawn Wing

Bel D's updateReviewer Update

06 Feb 2018, 19:37

Yes I did use your on line tracking service, the reason for my call was to establish why my was sti sitting in Howick from being received in Howick at 6.45 am and not yet delivered to me today?

Bel D's update06 Feb 2018, 19:37

Reviewer Update

Yes I did use your on line tracking service, the reason for my call was to establish why my was sti sitting in Howick from being received in Howick at 6.45 am and not yet delivered to me today?