DISGUSTING SERVICE THAT IS AFFECTING MY BUSINESS

<p>ACCOUNT NO: GR00627</p> <p>COLLECTION NOTE : U485680</p> <p>WAYBILL : P006939</p> <p> </p> <p>I run a small home-based business selling welding machines and car accessories. I recently opened an account with Time Freight for delivery nationwide.</p> <p> </p> <p>I contacted Sandy Reddy from the PMB branch via email when it came to my attention that the freight charges were being printed on my client's copy of the waybill. This was a big NO, as my delivery charge to my client takes into things like packaging and fuel costs. So it is vital that this not show on the waybill. I requested this be blocked immediate ly. Sandy confirmed she changed it on her system with immediate effect. This was done on 10th March 2017. I have the email as confirmation.</p> <p> </p> <p>On Thursday 23rd March I arranged for a collection and out of curiosity I asked the consultant to confirm the amount is going to be blocked. Imagine my surprise when he said NO. I immediately advised him of my email from Sandy. I then contacted Sandy myself and she tells me she only changed it on the Thursday after speaking to the consultant. I then spoke to different people whoc tried to assist me as Sandy was not a work on Friday. I even spoke to her manager Raquel. I explained to them how important it was that the amount is blocked but to no avail. This morning it was confirmed on my clients copy of the waybill the amount is very clear to be seen.</p> <p> </p> <p>My issue with Time Freight, especially Sandy is simple. Her actions or rather her non-actions has affected my business. This small internet based business is all I have to make an income as I am not working. It doesn't bring in alot but enough so that I am able to continue working from home.</p> <p> </p> <p>Sandy's actions has jeopardised that. She can say she understands or sorry but it doesnot help me today. My client has requested a refund because of her actions. What am I supposed to do now????</p>