DHL need to get rid of this incompetant business.

I will not be using this Courier services again. An overnight delivery which was confirmed and promised resulted in the product being of no use to the client when it was delivered 4 days late. Paying double the price for delivery does not guarantee promised good service. Not only late delivery, but I received a phone call to say they did not have a delivery address, there was no information on the box, did not know how to get to the address [a international hotel]. There was no response to telephone calls to the recipients. The box was lying around at their offices and they did not know what to do with it. All these excuses and answers when they maintain they had no information and have also delivered to the destination one week before. Go figure. Whilst they have handled product to this