Damaged Goods Received

I am extremely exhausted having to constantly contact this department. I received my equipment in October of 2018. From the equipment, I was meant to receive 5 Jolly Tables for kiddies parties. I only received 4 and the 4 out of 5 tables was badly damaged.

I called Time Freight as instructed and was advised that I would receive a form to fill in. I never received this form after numerous contact with this company. I was told that their calls are recorded, yet was advised recently that they do not review calls after a certain time. This was necessary to prove that I did indeed call them initially to claim a refund or new tables.

I dealt with a woman called Cayla, who was the initial problem as months went by and there was zero contact from them. I cannot file a claim without them sending the claims form.

I then escalated the matter and spoke with a woman called Bonita and she said that she would take everything over and sort this out for me. She sent me the claims form on the same day I escalated but this was 24th December. Keeping in mind that it is festive, I gave it some time. It has been an entire month and I heard nothing back from the department. I called today 22 January 2019 and spoke again with Bonita who advised that the matter will be escalated. I have no faith that I will hear back to be honest.

I was forced to purchase new tables in the interim as I refused to use the Tables for any kiddies parties knowing that these Tables are hazardous.

Very Very Very unhappy and I have never received such bad service.

Representative that worked on the case initially: Cayla Dyers **********

Current Representative: Bonita Hanekom **********

I will never recommend this company to anyone who wishes to ship or deliver goods...

I have the entire email thread from the very beginning (end September) as proof, showing images, invoices etc.

I would like my money back for the tables I have purchased and be compensated for this bad service.