Customer Support, hide and seek

Just spent 35 minutes and six calls on hold, only to be cut off five times without customer services even answering, and the sixth cut off while on hold while they trace my pickup request from the previous day. Their reception insists they have no telephone problems, so what conclusion am I to reach about this issue? At this stage, my parts I need to deliver to my client today, is still standing at my supplier in Cape Town, online tracking does not give any information, and customer support evaporated. I cannot really justify paying the higher prices of Time Freight just for the parcel tracking and support anymore.