consultant having a attitude due to wrong info

Ive never ever in my life had a problem with Time freight<br> <br> I called for a collection , everything was confirmed until i did a follow up because the office close at 12<br> <br> Only to find out it have the correct address but wrong destination and wrong closing time. now i must sacrifies my time coz of a consultant that got the wrong information<br> <br> can we please listen to the recorded call and see who was wrong and right<br> <br> Jessica really needs to improve her skills when its comes to unpleasant situation