Can't believe this company is operating.

So my girlfriend and I moved back to Durban from Cape Town using Time Freight's services. Everything went smoothly they kept me in the loop and everything was on time. I get my delivery to my place in Durban, I help them off load all the stuff and didn't't think to unpack all my stuff in front of them (it was late afternoon) so I counted all the boxes as well as to check my TV was there and signed the document for them to leave. Not even an hour later I unwrap my heavily wrapped TV with fragile all over the front and back ( have photos to prove) there is a massive hole in the middle of the screen. I tell a man named Charles all about it and he says they will sort it out. It's been probably 2 months now and I get a letter in the post from the CEO saying it was my fault and I should have unwrapped the TV with the guys still here. This company failed to get back to me, when ever I called I got put on hold ( after I said my name ) looking for a woman named Clair. A sweet customer care agent was trying her best to help me but the management there have a no care attitude. I will be doing as much damage as possible on social media thank you!!