Bad service and no idea where my parcel is

I’m not usually one to complain and I understand that it’s not the easiest thing to be a courier company. This morning however I want to bring some pathetic service from your Port Elizabeth branch under your attention. I bought quite a big Parcel in Johannesburg, 150x78x80cm dimensions. So I’m tracking the parcel online and see that its delivered to the PE depot the night of 18 January. Monday morning I phone the Port Elizabeth branch and try to find out when will the package be delivered to Oudebosch Farmstall that’s right next to the N2. I’m a farmer about 4km from the farmstall so I need to know when truck will arrive so that I can be there. Firstly no one can find this massive parcel. After a big fight and trying to make sense of it all I got told that the parcel is going to the George depot since they do this area. It didn’t make sense since George is 200km from me and Port Elizabeth is only 130km from me. So i get told that George only delivers on Tuesdays and Thursdays. This morning I phone George depot yet again to find out a time when the parcel will arrive. Firstly they also have no knowledge of the parcel. The woman there was very helpful and gave me more info and said its definitely at the Port Elizabeth branch. After a few calls with no one picking up someone eventually picks up the phone. I give my waybill info and she says hold on. After about 5 mins of holding on and no response i put the phone down and give some time. I phone again a few times till someone picks up and give my problem again. I get told the woman that answered my first call is searching for the parcel as they can’t find it since it’s with a third party which handed it over to another third party. Now I have given up and contacted the person the parcel came from and asked him if he could help me. After a while he got back to me telling me the parcel is driving past my location and going to Knysna and delivery is postponed for another day. as I'm typing this the person where I bought the parcel also phoned around and got told the parcel is in Port Elizabeth at the depot. nothing makes sense. The service is really horrific. No answering of phones, incorrect info given to clients, no idea of what is actually going on, no idea where the parcel is and calls being placed on hold and after a while just gets dropped. I’m really disappointed in the level of service i received. I won’t use you again and definitely wont recommend it to anyone.