50 INCH TV CRACKED SCREEN

I ORDERED A 50 INCH TV WHICH WAS COLLECTED BY TIME FREIGHT IN DECEMBER AND ON ARRIVAL IT WAS NOTED AT THE BRANCH THAT THE BOX WAS DAMAGED AND ON INSPECTION THE SCREEN HAD BEEN CRACKED. A CLAIM FORM HAD BEEN FILLED IN BUT THERE HAS BEEN NO RESPONSE FROM TIME FREIGHT IN THIS REGARD. ITS BEEN LESS THAN A MONTH BUT I HAVEN'T RECEIVED ANY UPDATE AS TO WHEN MY CLAIM WILL BE SETTLED.