Timber City TOTAL INCOMPETENCE

I responded to an adverti*****t by Timber city Roodepoort of how very easy it is to refurbish your kitchen and that they will help you every step of the way.

In the last week of August 2018 I went to the store and together with their representative we designed my kitchen on his wonderful computer programme. And he said that the goods will be delivered three weeks from that date.

On the 6th September 2018 I paid the full amount of quite a large order. That was the only easy part because then my nightmare started.

Three weeks later, on Monday the 17th September 2018 I phoned to find out how far the order is and I was told that the representative will phone me back. He did not.

I phoned then everyday that week and every time was told that he will phone back which he did not.

On Tuesday the 25th September 2018 I got hold of Gloria and she said if they put pressure on the factory then my order will be pushed back in the queue and my order will take longer.

I said that we must then cancel the order and they must refund me. She immediately said no and that the order will be delivered by Friday the 28th September 2018.

Friday the 5th October 2018 one third of the order was delivered on a small bakkie. I phoned Gloria that afternoon and she said that the rest will be delivered on Saturday. On Saturday a truck came and delivered some goods which was supposed to be the complete order, but some units were missing, some doors were missing, kickplates and shelve holders and hinges were missing and the three units which are at the end of the cupboards which was ordered in the colour Glacier was White.

On Saturday the 13th October 2018 they delivered two more units - the wine rack and one corner unit. The outstanding units and parts were not delivered.

I then went to Timber City and I lodged a complaint with the assistant manager Jonathan Mchunu and the manager Louis. They promised that everything will be sorted out and the complete order will be delivered by the 18th October 2018.

When I mentioned the units that were delivered in white that was supposed to be in Glacier they said they will send the panels to me and that my carpenter who was to install the kitchen, must rectify this. I refused.

I ordered and paid for the units in Glacier and I am entitled to that. Expecting the client to rectify their mistake is total nonsense. The correct units, in the correct colour, Glacier, have to be delivered to me and the white units must be collected from me. The remainder of the order must delivered immediately.

I phoned the assistant manager this morning, but he did not answer his phone and sent a sms that he will phone me back, but he has not done so and it is now past 1pm.

I have been waiting for my kitchen 7 WEEKS!!!!

Talking to the Manager and Assistant Manager makes no difference.

THERE IS NO AFTER CUSTOMER SERVICE AND ONE CAN ONLY DESCRIBE THIS FIASCO AS TOTAL INCOMPETENCE. Natie Spangenberg - Gauteng