Poor service delivery

On 15 June I payed for two PG Bison kitchen tops. I was then informed by the sales lady that she does have the two tops in stock, however it was damaged and she will have to order two other, and I can collect them on Thursday 18 June. I did not receive any feedback so decided to call on Thursday leaving no less than 5 messages for them to call me back. <br> Today we are at the 22nd and I still haven't received any correspondence though I have talked to the store manager directly. I have also escalated the issue to their head office in Cape Town.