No customer Service at all!!!

I trust this email finds you well, as I am not due to the horrible services I got from TimberCity Lenasia. I bought a Rose Block stable door for R1999.00 on the 26th June 2018.

• After vanishing the door, I noticed cracks and took pictures and this was reported on the 17 August 2018 to Fana at Timbercity. • On the 28th August I received a message from Fana to show me that he send the complaint to the factory and they will call me back with feedback. • He called and told me that they suggested a wood filler which I rejected. • On the 4th September I send another message expressing my unhappiness about their service and they never responded to it. • On the 11 Sept I went to Timbercity saw Fana , who called the factory and asked me to talk to someone who promised to come to my house 12/09 at 9h30. • At 11h17 I sent a message to Fana telling him the guy hasn’t arrived. After few minutes I called and he told me he is in Randburg will try call the guy. • At 15h18 I sent another message to Fana that there was no sign of the guy and that I had heard nothing from him. At 16h43 I received a message from Fana that he can’t get hold of the guy.

I am still waiting to be assisted as a customer and I feel as though all my complaints are falling on deaf ears as I am being toyed with.