Good service, tiles but poor kitchen construction

I reported a complaint about my poor kitchen construction by Gerrie Bouwer who is the husband of Samantha Bouwer. Samantha Bouwer is an employee, and in sales at Tiles of Italy. I received poor service and problematic kitchen construction from Gerrie Bouswer, and reported that this was a result of Samantha Bouwer's recommendation from Gerrie Bouwer. I have discussed this matter in detail with Gerrie Bouwer (who has rectified the problems that I reported). In discussion it was determined that Samantha Bouwer did not recommend Gerrie bouwer, and in fact only assisted with our selection of the tiles. Gerrie, who was carrying out some cabinet building at the shop, approached us with no communication with Samantha Bouwer, and no recommendation. I therefore was mistaken, with my assumption that he was recommended by her. Samantha was actually very helpful in her recommendations and information, she imparted with, in our selection of the tiles. The tiles are a great combination and now that most of the poorly constructed kitchen has been rectified, the tiles look really good. It is a pity that Gerrie Bouwer caused such stress. Looks good now. Really great looking, quality tiles!!