Demanding payment yet problem not resolved

<p>We were charged nearly R500 by Tight Lock Security for a call out when all the technician did was press the button on our electric fence’s remote. We had to switch our electric fence off as its alarm was constantly going off and the energizer showed a problem with the fence. We asked our security company to send someone out to fix our electric fence. We were out of town when the technician came around, but our gardener was there. All the technician did was press the button on the fence’s remote to switch the fence back on. Tight Lock Security was quite happy to send us an invoice for this, despite the problem not being resolved. We needed someone to work out why the alarm was constantly being triggered – not to press a button on our behalf! We had to pay another company to sort out the problem, and then had to pay Tight Lock Security for their button pressing service after being threatened with legal action, despite us explaining to them that the problem was never resolved by their technician. Pathetic service and no regard for their customers’ concerns. </p>