LM
Lebohang M

1 reviews | Active since Nov 2017

02 Jan 2023, 01:15

Worst experience at Tigers Milk V&A

Worst experience to date.

I have visited other Tigers Milks around Cape Town and even when it was fully packed the service was still great.

It was my first visit to the Tigers milk in V&A and i can’t even properly rate the service since I didn’t receive any.

Firstly there wasn’t anyone at the door so I walked up to the till where there were about 3-5 waiters and what seemed to be a manager. I asked for a table and they gave me one, and I was told a waiter world come.

After 10 mins of no service I walked back up to the cashing site and asked for a waiter or atleast a menu, and yet again nothing.

10 mins later 2 “tables” walked in and they were sat and given Menus, 5 mins after that a waiter came to take their order, while we still didn’t receive any service.

After 30 mins had lapsed I got up again and asked for a menu and only this time a 1 menu was given to my table where 3 people were sitting. We decided to make due with what was in front of us, but yet again getting a waiter to get our order was a struggle to the point we left due to being unattended.

Later on I came back with a 2 more friends making the group 5 in hopes that the service would be better, it wasn’t. My sister and I ordered milkshakes that came to the table watery and when we asked about it we were told that a manager would come to the table which never happened. We ended up just drinking what was in front of us and paid for what was below the Tigers milk standard.

0
Replies (3)
Tiger's Milk
Tiger's Milk's reply09 Jan 2023, 21:32
Official
Dear Lebohang M, Thank you for bringing this to our attention. We take feedback extremely seriously and would appreciate an opportunity to get in touch with you and investigate this fully. Kindly provide us with your contact details and feedback by following this link https://tigerbrand.goreview.co.za/goreview-crm?revid=SLKfLs and a member of our management team will be in touch. Hopefully, we can turn this around for you. Sincerely, The Tiger's Milk team
LM
Lebohang M's update24 Jan 2023, 00:44
Reviewer Update
What a turn around.

I visited the restaurant on Sunday and it was quite a memorable experience, the waitress was nice and attentive. She told us about the specials before handing us the menu which I found to be the good approach to a dining experience.

The food was also something to rave about, we had the rockstar burger which was prepared well and the milkshakes were thick this time around.

Without fail I would give it an additional star if I could.

Sit outside if you can, the view is stunning



Tiger's Milk
Tiger's Milk's reply28 Feb 2023, 16:24
Official
Dear Lebohang M, Thank you for bringing this to our attention. We take feedback extremely seriously and would appreciate an opportunity to get in touch with you and investigate this fully. Kindly provide us with your contact details and feedback by following this link https://tigerbrand.goreview.co.za/goreview-crm?revid=SLKfLs and a member of our management team will be in touch. Hopefully, we can turn this around for you. Sincerely, The Tiger's Milk team