TIGER'S MILK SUNCOAST

Horrible 2nd, yes 2nd experience yesterday for a dear friend's birthday yesterday Sunday 3rd of September, at the SunCoast branch. Telephonic booking was made for 14 persons for 8.30 am, for breakfast. When the first of our party arrived at 8.22am , no table was set up nor showed as reserved for incoming party. They thought we had gotten the venue wrong! At 8.25, several more of the party showed up, and we stood waiting for the person who had made the booking, as the manager was not forthcoming with any arrangements. When we asked why nothing was ready, we were met with a very frosty, "lots of people dont pitch!" No apology, no excuse, just we could be bothered doing as requested. Very disappointing. A makeshift table was set out at the very end of the corridor. By the staff, and our party members, not the manager??? Very rude! That was just the beginning. We were allocated the lovely Nox as our waitron, she tried, but the inadequacies were not her doing. Then, after we had ordered breakfast, we asked for jugs of water to be brought, as breakfast comes with a coffee. Lots of the party asked for other beverages and even fancy coffees. We were told there will be a delay on the coffees as they had another big table?!! What were we? we reminded them that we had made a booking and were also a big table, and as the manager had already made the person booking really embarrassed for the friend's birthday, surely he could have made amends, now we were very annoyed, and especially the diminishing her presence. The food came relatively quickly after about 15 minutes, so the grill and chef clearly work well, and are the restuarants saving grace. The manager, however is sullen and sour, and very inflexible. The staff (waitrons) are not happy people either and it shows that it filters from the top. Infact, he was quite rude the week before when we were in for breakfast the first visit. But as the food was quite good, we persevered and came again, as it was close to a site we had just completed a road race at. That was a mistake. A huge mistake. The manager was even worse this week. There were not enough glasses for water and not enough cups for coffee. At a restuarant that has a seating capacity that was definitely not used up, how do you not have sufficient crockery for coffee at breakfast? Not once did the manager come and explain or even ask during the meal if everything was okay. IS that not standard hosting process? Infact I can say he deliberately gave instructions for Nox to take the hits and avoided us entirely! Shocking management. Definitely won't be back. No matter the food .