Horrible Customer Service at Tigers Milk Cedar Square Fourways JHB

Appalled by the treatment received at the Tigers Milk in Fourways Cedar Square Johannesburg.

I was going for sundowners on a Sunday, the 30th of April 2023 at 15:20 and after ordering my drink and having been seated by the lady manager on duty. I decide to go to the toilet while waiting for my drink (ordered a Heineken and a double Tanquerey & Zero Sugar Tonic, giving specifics for details that will hopefully be investigated by the company). I come back from the toilet and my gin & tonic is being removed by two of the male waitresses and my table and chairs are being moved inside without consultation of me as a customer.

When I ask the waitresses why they are moving my table when I’ve been seated there and they can see my drink on the table, the two waitresses very rudely tell me that they are moving and swapping tables and they continue doing so and expect me to stand and find another table to sit at while they are moving the table that was allocated to me and that I was seated at by the lady manager on duty that was at the door.

Their rude tone and dismissive and disrespect shown to me as a customer led to me leaving my drinks that I had ordered without paying and I further told the lady manager at the door of what had happened and why I was leaving without consuming drinks and paying for them. Other customers (2 lady customers at this time) were also appalled by the action & behaviour of the waitresses and joined the confrontation to tell these two male waitresses how wrong they were and demanded an apology from them that the two waitresses dismissed the other customers and continued being rude to us before I decide to walk out and go to Gin Bar (a restaurant in the same centre as the Tigers Milk at Cedar Square).

As a fellow liquor restaurant owner, I understood that the staff was letting down the business owners in service and mistreating of customers that are the ones that pay their salaries and killing the competitive edge of the business. Hence the need to write this review to hopefully make the business owners aware of such ill attitudes by their staff members that will set their business back and dent the reputation of the establishment.

Highly disappointed and frustrated regular customer lost, I reside 5 minutes from the establishment and post this experience, I am left with ill thoughts over the establishment and not likely to return nor recommend the establishment to family & friends despite me being a fan of their pizza’s and craft beers.

For investigation purposes, the table I refer to above was a 2 to 4 seater table by the DJ booth outside and the above incident can be seen on camera between 15:15 and 15:30 on the 30/04/2023. I’m a male, dressed in a silver sweat top and gym tyts and shorts and gym sneakers. I truly hope that this incident is attended to by the company to ensure that such ill treatment to patrons is never repeated again for the sake of both the patron’s experience and company’s reputation. I know the pain of hiring the wrong people that refuse to heed management’s calls and I’m in no way putting blame on the company but hope this makes them aware and the appropriate action is taken to discipline the staff members that have portrayed such bad behaviour to a patron and negatively impact the company’s sales.

Regards SSN E: ***