Don't support the group, support chains that want your business

I sent this mail to the feedback mailbox, they did not reply to me so to avoid anyone else getting the same bad service, I thought it best to warn the public.

The Mail: Good morning,

In times like Covid and the plea from the Resturant industry, I really would not to expect to be writing this e-mail to you. I would normally not say anything and just never order food for a Resturant but based on the publicity created by the industry this is a must.

I ordered from your Waterfall branch last night and it was an experience I hope to never repeat.

1. I tried twice to place the order through the app with the response that the Resturant did not pick up the request. 2. I called the Resturant for the manager to say that they don’t do deliveries and I must call Uber. 3. The variety on Uber is not the same as the menu on the app. 4. When we final got the delivery it was 1 burger short and 1 side of onion rings short.

Now in this case I don’t blame the Uber driver as he is delivering what he was given. I spent R820 last night for an experience I will never want to repeat.

Previously I placed an order via the app to have the manager tell me I must come pick it up from your branch. I believe in times like this we as South Africans need to stand together and support industries like yours. On this and the previous occasion I am not sure it is a good idea. The Restaurant chain must not ask for support if this is what happens...it oozes desperation. Rather increase your prices than blatantly deliver short