TM
Thulani M

1 reviews | Active since Mar 2023

26 Aug 2023, 18:19

Discriminative bartender

Unfair Treatment Complaint

Dear [Bar Management],

I am writing to express my deep disappointment and frustration with the treatment I have been receiving at your establishment, [Bar Name]. It is with great concern that I address the consistently disrespectful behavior and unjust treatment I have encountered during my recent visits.

On multiple occasions, I have experienced unwarranted hostility and rudeness from a particular bartender. This individual has made it clear that my patronage is unwelcome simply because I did not leave a tip. While I believe in rewarding good service, I also believe that tipping should be a voluntary gesture rather than a mandatory requirement. It is alarming and disappointing to see that this particular bartender has taken it upon themselves to ostracize and influence their colleagues against serving me, solely based on my choice not to tip.

The purpose of a bar is to provide a welcoming environment for all patrons, regardless of whether they choose to tip or not. It is disheartening to see that the actions of one individual are impacting the overall atmosphere of the bar and the way other staff members interact with me.

I value a fair and respectful experience as a customer, and I have always approached my visits to [Bar Name] with an open mind and a desire to enjoy the offerings of your establishment. However, the treatment I have encountered is pushing me away and making me question whether I should continue to frequent your bar.

I kindly request that you address this matter seriously and take appropriate steps to rectify the situation. No customer should feel ostracized or unfairly treated based on their personal choices regarding tipping. I hope that you will uphold the values of fairness and inclusivity that should be the foundation of any business.

I trust that you will investigate this matter thoroughly and take the necessary actions to ensure that all patrons are treated respectfully and equally.

Sincerely,

0
Replies (2)
Tiger's Milk
Tiger's Milk's reply28 Aug 2023, 10:47
Official
Dear Thulani M, Thank you for bringing this to our attention. We take feedback extremely seriously and would appreciate an opportunity to get in touch with you and investigate this fully. Kindly provide us with your contact details and feedback by following this link https://tigerbrand.goreview.co.za/goreview-crm?revid=R7GquqC5 and a member of our management team will be in touch. Hopefully, we can turn this around for you. Sincerely, The Tiger's Milk team

Best regards,

TM
Thulani M's update01 Sept 2023, 12:57
Reviewer Update
I have done what you asked and I'm yet to get any feed back from you