COMPLAINT: Tigers Milk Suncoast Casino ********** service and conduct! Year End / Xmas Party

This review is for Tigers Milk at Suncoast Casino in Durban. I've only eaten at TigersMilk once before and really enjoyed the food and atmosphere. We arranged for our Xmas Party to be here which was my motivation to try it beforehand so I knew what the food and vibe was going to be like.

With regards to our Year End party which took place 29th November 2019 (last week Friday) Everything was perfect up until the actual event and evening... All the planning took a lot of time and effort, liaising back and forth etc. The kitchen completely stuffed everything up. Nothing came out on time or in order. Some of our staff did not even eat at all and desserts only came out after most people left. ********** service from all waitrons, full of attititude. Zero order whatsoever. When food did come out it was cold, mains were cold, desserts were not nice and seemed stale, ice cream melted as if it were sitting for a while. Everyone including Management as well as the people who actually helped me put together the event were not to be seen and were more interested in taking care of the rest of the restaurant regardless of the fact that we brought in a large amount of revenue for the evening... DJ - R3 500 Venue Hire - R4 000 Set Menu x 61 people - R400 per person = R24 400 Vegan Set Menu x 4 people - R220 per person = R880 Halaal meals x 2 (brought in) - R450 per person = R900 Service Charge food only - R2 418 Total Fee including VAT = R38 598.00 (All the above paid beforehand on Friday the 29th)

Alcohol fee - R31 309.50

Overall we spent R70k in one evening yet received ZERO service.

Due to the amount of staff we had all ordering Starters, Mains and Desserts the restaurant asked me to send through pre orders of what everyone was having with names, we went as far as putting name tags on the tables as well, so waitrons would know exactly where which food would go to all that needed to be done was to follow the spreadsheet and read a little (which I'm sure everyone was quite capable of) Yet we were given mouth by the Manager, "People need to sit down and tell us where which food must go." I'm sorry, but we could not have made this ANY easier for Tigers Milk to figure out. A restaurant as well known as this and so highly esteemed should know the ins and outs of the catering business, especially how to conduct themselves when they have events.

I'm going to go on to say that some did not even receive starters. Some had to ask for their Main as a takeaway becasue it was after 9pm, some only ate their mains at 11pm... from this you can understand when desserts arrived and how they arrived - no order, being diumped on one table for the small amount of remaining people at the venue to figure out themselves.

We even sent through an agenda... 18:00pm – Starters 19:00pm – Mains 20:00pm – Dessert / Dancing / Mingle etc.

I am extremely dissappointed and dissatified and think my organisation deserves at least a 75% refund for the bill paid on the day of the event, becasue at least 75% of our staff did not have or receive a nice sit down meal Starters, Mains, Desserts as planned, as arranged, as prepared for. We went OUT OF OUR WAY to make everything as simple as possible, I could not have been any more detailed than I already was.

I personally will not be back in a hurry and I recommend that no company or organisation has any form of party here with a large volume of people because Tigers Milk Suncoast Casino cannot handle it and are not professional enough to conduct themselves in such a manner.

Please understand that when you pay for a service and put a lot of effort into something, in this day and age you HAVE TO get your monies worth.