ST
Shanon T

1 reviews | Active since Jul 2018

22 Dec 2022, 12:13

Abysmal Burger

I was treated to a staff lunch at Tiger's Milk V&A Waterfront last week, and had an abysmal experience. I ordered a Borderline Burger with sweet potato fries, and one of the chips had a white string on it. I immediately alerted the waitress, and the manager offered a different side, which I didn't accept as the waiting time was very long. The explanation provided was that it was a string of chicken on the chips, and the chicken was fried in the same oil as the chips. The burger was greasy, and the oil not fresh. I ate it at the time because I was hungry and the long waiting period. I have photos of the greasy burger. Later that afternoon, I experienced immense stomach aches and am still suffering from the after effects. Unclean oil, and cross contamination from the different items fried in it made for a horrible after experience. I still have burger vrees from this experience.

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Replies (2)
Tiger's Milk
Tiger's Milk's reply29 Dec 2022, 11:25
Official
Dear Shanon T, Thank you for bringing this to our attention. We take feedback extremely seriously and would appreciate an opportunity to get in touch with you and investigate this fully. Kindly provide us with your contact details and feedback by following this link https://tigerbrand.goreview.co.za/goreview-crm?revid=onQ6Tf and a member of our management team will be in touch. Hopefully, we can turn this around for you. Sincerely, The Tiger's Milk team
ST
Shanon T's update07 Jan 2023, 11:25
Reviewer Update
Grateful for the call from Amanda yesterday. Looking forward to an improved dining experience.