TM
Thomas M

1 reviews | Active since Aug 2010

07 Jan 2021, 17:29

What a service.

I am a client to this company, tiger wheels and tyre. I do not have any particular store i use. Last week i was at Wonderboom and Sipho was amazingly helpful. Was in Musina and also the store in Pretoria central and their service is 100% tops. Yesterday i was at Centurion and there is an African lady there whos service is out of this world. She was welcoming and all my expectations met. Then today i went to Gezina, how i regret that. I was assisted by an African lady who showed no appreciation and gave no welcoming. She took me from pillar to post without exact on point explanation. I had to make two trips just for a sensor to be activated. This lady is painting a bad picture for this company. She needs further training or change of mind set. She must be informed that she is the face of the company and not the company.

0
Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply14 Jan 2021, 10:40
Official
Hi Thomas, thank you for getting in touch. We appreciate your feedback and note the inconsistencies pointed out through your experiences at our different locations.  The matter was escalated (someone would have contacted you) and we will continue to strive for 100% customer satisfaction across all our stores. Thanks.