1 reviews | Active since Jun 2012
WE LOOK DOWN
Subject: Formal Complaint: Lack of Service and Professionalism – N1 City Branch
To the Store Manager,
I am writing to formally complain about the unacceptable service I experienced at your N1 City branch this morning, March 13th.
Upon entering the store to have a tyre replaced, I was met with complete indifference. There were three sales staff members at the front who all made eye contact with me, yet they immediately looked down and continued to ignore my presence. I waited for 10 minutes, expecting at least an acknowledgment or a brief "we will be with you shortly," but no one spoke to me or offered assistance.
As a result of this blatant lack of basic customer etiquette, I left the store without being helped. Being treated as if I am invisible is not the level of service I expect from Tiger Wheel & Tyre.
I hope you will address this with your front-desk team to ensure other customers are not treated with the same disregard. I look forward to hearing how you intend to improve the service standards at this location.
We sincerely apologise for the experience you had at our N1 City store. Being ignored and not even acknowledged when entering our fitment sentres is unacceptable and certainly not the level of customer service we expect our teams to deliver.
Thank you for bringing this to our attention. Please be assured that the matter has been escalated to the relevant management team and will be addressed with the store accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.
We sincerely apologise for the experience you had at our N1 City store. Being ignored and not even acknowledged when entering our fitment sentres is unacceptable and certainly not the level of customer service we expect our teams to deliver.
Thank you for bringing this to our attention. Please be assured that the matter has been escalated to the relevant management team and will be addressed with the store accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.