USELESS INSURANCE

My legitimate claim was wrongfully rejected because Tiger Wheel & Tyre appears to have submitted my single claim as multiple claims, and I had no way of knowing this was happening. WHAT HAPPENED: April 2025: All 4 tyres damaged in ONE incident. Visited TWT Pinetown once, claimed once, left with 4 new tyres. Policy clearly states this counts as ONE EVENT (up to 4 tyres per event allowed). December 2025: New tyre damaged, can't be repaired. Claim REJECTED - told I've "used both my annual claims." But I only made ONE claim! Somehow, the system shows otherwise. THE REAL PROBLEM - ZERO TRANSPARENCY: As a policyholder, I have NO visibility into what TWT submits on my behalf:

No copies of claim submissions No confirmation of "events" logged No updates on remaining entitlements No way to verify what's being submitted

I was completely oblivious that my April visit might have been processed incorrectly. How can I be held accountable for something I can't see or control? Now I'm stuck paying out of pocket for a legitimate claim because of an admin error in a system I have zero access to.

I've paid premiums faithfully. I followed the process correctly. Yet I'm being penalized for something that happened behind the scenes in a system I can't monitor. This systemic lack of transparency is unfair and likely affecting other policyholders, too. I did bring this to Motorite atttention which they say they are INVESTIGATING AT MY EXPENSE. 1 WEEK ON NO FEEDBACK WHATSOEVER. WHY DOES IT TAKE MORE THAN 1 SHOP VISIT TO ADDRESS 1 CLAIM?