sM
shatadi M

1 reviews | Active since Sept 2012

28 Apr 2023, 19:33

Unregistered side sabotage hustle

So disappointed in the service I received this morning. My left front wheel has been giving me issues for months now, I initially brought it in late last year and was told that they can't see where it's punctured.

This morning the tyre was flat and I decided to go to Tiger wheel and get it sorted. Got there, I was the first client. Got assistance, the puncture was identified and all was good.

The guy doing the actual work offered me Nitrogen in the tyres, not knowing what Nitrogen was all about he explained. He then said the normal price is 200 and something but he'll do it for me for R150.

Reluctant, after googling about Nitrogen in tyres I knew I was not interested.

He patches my Tyre and shows me (grateful) he then asks me to go pay while he is fitting the tyre back in. As I'm completing my payment, my colleague whom I was with calls me. To my surprise a new puncture had miraculously been discovered as I was paying.

Now the salesman is with us on this discovery- he is shocked as me and my colleague. The sales man says that repairing a side puncture is difficult and it needs some sort of special thing that they don't have there. The actual person who fixed my initial problem says that he can fix it and that he has the stuff to fix it.

My biggest problem is that because I know I have a tyre problem I CHECK ALL MY WHEELS before departing. From work I saw the tyre hence my first stop from the hospital was Tiger wheel and tyre. When my car was being fixed on and was on the thing they put it on MY BACK WHEEL HAD NO NAIL IN IT. The guy fixing the tyre said he wants R150 for fixing this new problem with his stuff.

I cannot get angry for spiritual reasons.

So besides my new puncture, there are services offered by people on the floor at the company and cash is preferred. As I can't get angry, my colleague gave the guy R100 for his specialized service I wanted nothing to do with this sabotage.

What I am grateful for is that Tiger wheel has a second person checking if the knots are *****ed in well.

I was from night shift and had no energy to ask people their names.

0
Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply04 May 2023, 16:03
Official
Hi Shatadi, thank you for getting in touch. The matter has been escalated and a regional manager will be in touch. We apologise for the inconvenience and appreciate you choosing Tiger Wheel & Tyre.