TWT Woodmead - One Bad Apple

I have taken our cars to TWT Woodmead for the past +10 years and the service has always been great, very professional from Sales, Cashiers and Service guys - to a point that I now know everyone there. My go to guy has always been Solly and then the service guys. Have changed all our cars over the years, including my work colleagues as our offices are in the Woodlands Office Park.

Took my car yesterday for balancing and alignment. Upon arrival I was informed that Solly has now moved to Bryanston, as the team knew I was gonna ask for him. As usual the service guys without wasting anytime they took the car to be checked as normal when I come in. No sales person bothered to attend to me as they were busy chit chatting, that was not much of a big deal to me.

Service guys did the balancing and alignment. Proceeded to make payments, and the poor cashier had to wait for what seemed to be forever for invoice to be printed and we even thought there was something wrong with the invoice only learn that it as never even processed. Had to wait for the might Andrew Jooste to come through to generate the invoice displaying lack of interest in doing what he's supposed to do.

To my dismay, as a Discovery member I noticed my invoice had comments "Wheels Buckled and that client declined". I didn't have any conversation whatsoever with Andrew and no advise was offered by him on such and for him to write such comments on customer invoice and forward to Discovery, I really find that very concerning and appalling.

For the past 10 years, I had Sales guys at TWT advising on issues on the car that may be a safety issues and further on how to fix that. Sending such report to an insurance company without informing a client, I need an explanation of what was he trying to achieve. Also why did he fail to inform the client. I don't care about his lack of service.

This is not an indictment on TWT Woodmead as they have proven to me over the years that their service is great.