TWT Midrand is Insurance money driven, No regard for Customers. TWT refuse with my credit

Innovation Group authorized my tire claim for R10,000, TWT Midrand replaced one tire for R6200, and I was left with R3800 credit. TWT Midrand refused to assist me utilize that credit somewhere else in another TWT later, since I am no-longer in Joburg. They continued to play delay tactics for me for over a year now. I have a need to have a tire Service at TWT Umhlanga, however TWT Midrand refuse to get this done, putting myself and my car at huge dangerous risk. I am disappointed with this kind of treatment.