TWT can do better

I visited TWT in Pinetown and I have a couple of items worth mentioning. Upon my arrival I parked my car and started to look around to see who can help me. I noticed one of your employees on the phone who noticed me and then proceeded to walk away from me as he was busy doing something on his phone. Ok no problem, maybe someone else can help me, yes there was... but he also seemed too busy on his phone to notice me. I went inside and was eventually attended to. I told the employee what i needed to be done and he asked me for my keys. No quote was given and off to work they went. While I was waiting for my car to be attended to one of your employee started to shout and celebrate about his sales for the day and how his numbers were up "this is how we roll!". I was then given my bill to go pay which was an reasonable amount and I had no issue with, however I would have liked to know what I would have to pay before they started working on the car. I was then approached by the guy who was so busy on his phone initially and he started a sales pitch on me. Apparently TWT are able to squash fines for R99 a month. What ever speeding fines I get you guys will just squash for me if I pay you R99 per month? Anyways. It was not the worst experience but I think you guys could do better.