Tire rotation

Tyre rotation not understood by East Rand Mall workshop after verbal explanation and picture shown in users manual. Tyres were not marked for ID before removal. After I observed from a distance that they are not rotating correctly, I intervened. The manageress told me that they use same rotation pattern for front wheel, rear wheel and all wheel drive vehicles. Schocking comment! I was ensured that after the tyre mix up that the tyres were eventually rotated as per my user manual, which I doubt. I was not even offered a discount on the R720 bill after this ***** up. Managing staff as well as workshop staff at this branch need urgent basic training on some tyre relating issues. Manageress, please take note of the rotation that was applicable on my vehicle today below: not your incapable comment of one pattern for all. You need to fami****ize yourself with the rotation pattern for front wheel drive cars as well! Below see my first Google attempt, which concur with my user manual. "Which tire rotation pattern is best? For vehicles that are 4-wheel, all-wheel, or rear-wheel drive, the rearward cross pattern is recommended. Rear tires are moved to the forward axle and kept on the same side of the vehicle while the front tires are moved to opposite sides of the rear axle." Will I recommend your shop to others - a definite NO.