Tiger Wheel & Tyre Bedford Centre

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I received from Tiger Wheel & Tyre Bedford Centre regarding an issue with my Kia Picanto.

On 7 July 2025, I visited the Bedford Centre branch due to my vehicle experiencing power issues. Believing the problem was battery-related, I requested that the battery be tested and replaced under warranty if necessary. The sales representative confirmed that the battery was still under warranty but refused to replace it, stating that it tested “fine” and insisted that the alternator was the problem.

Following this advice, I spent the next two weeks replacing the alternator and servicing the vehicle, incurring significant costs. However, the problem persisted. I returned to the auto electrician, who found no faults with the alternator or electrical system but confirmed that the battery itself was indeed faulty.

On 17 July 2025, I returned to Tiger Wheel & Tyre Bedford Centre. This time, the battery tested as faulty. However, I was told that the battery was now out of warranty and I would have to pay for a replacement. When I questioned the accuracy of the original assessment on 7 July — given that replacing the alternator had not resolved the issue — I was told I must prove that the replaced alternator was not faulty.

In the end, I had no choice but to pay for a new battery — even though the issue should have been resolved under the warranty during my initial visit. This has resulted in unnecessary costs totaling nearly R9000, all stemming from an incorrect initial diagnosis and refusal to honor the warranty in good faith.

To make matters worse, I could not find any contact details for Tiger Wheel & Tyre’s head office to escalate this issue. As a result, I am left with no other option but to report this on HelloPeter.

This experience reflects a clear failure in customer service, product support, and accountability. I respectfully request a formal response, reimbur*****t for the costs incurred due to incorrect advice, and clarification on your warranty process and customer service standards.