Tiger Wheel & Tyre

Worse customer service from Francois Van Rensburg.

I am a Motorite client, saw sent to twt for assessment on the tyre.

Went there on 27th September for my assignment. What told by Francois that they could not do the assignment because my tyres where out of stock and have been for months. So they can't help me. I asked if it is possible to do the assignment and send the insurance company a quote on a Velocity brand since that's what was available. He claimed it's not possible they can only send invoice on same brand. Asked if he can call them he said it will not help.

Left the shop disappointed, on 2nd Oct call the insurance company and they said I must go back to twt they should be able to send invoice for different brand. Went back and explain everything to him and ask him to send the invoice for the Velocity brand to them. I left my tyre there.

He submitted the invoice the next day 3 Oct. And the insurance company approved. When I had to fetch the tyre was told he submitted for Continental brand and not Velocity. I explained that this wasn't out agreement as the top up amount will be higher.

He complained that it was too much work to resend for the Velocity and he has other customers as am wasting his time. I ask he to resend since I already spoke with the insurance company and they said they'll approved the velocity.

He said he'd to it the next day and to try and see if I can get the short fall somewhere. In the morning the next day 4th Oct,I called asking him to resend. After a back and forth he finally agreed.

The insurance company tire and rim repair. But when I went to fetch the tire around 16:30. The rim was dirty and didn't look like it was fixed. I told him this and asked if he could check the other rims as well since they might be damaged also due to pot hole.

He dismissed checking them and ask rather I come back the next day.

Don't think am going back to twt at this branch.