Tiger Wheel ***********

About 2 weeks ago I went to Tiger Wheel and Tyre in Strijdom Park, Randburg. My wife, trying to avoid an accident happening in front of her, swerved to the left where she hit the pavement, damaging the left front tyre and rim. I have Xsure tyre insurance, so I dropped the wheel off at TWT, where I was assured that my insurance would cover the claim. Not knowing the claim procedure, I trusted them to get it sorted out. It took almost two weeks for the rim to be returned from the repair shop. I went to TWT to have the wheel put back on the car, only to find out that the claim had not even been submitted. I was assured multiple times by Craig, who seems to be the manager there, that it would only be a formality and the claim would be authorised. Now the claim has been refected due to it not being "accidental damage", yet the rim was repaired and a new tyre fitted for which I am now liable? Not happening. If they don't know the proper claim procedure then that is not my problem. I can't afford to pay for this as my wife is unemployed, and if I had known about the rejection beforehand would not have given the go ahead. I don't even know how much I'm in for. This is unacceptable.