Tiger Advantage Plus product is not worth it!

I'm genuinely very disappointed with the Advantage plus product. From around the 23 of December. I could not log into my account. I called and they promised to send my issue to IT. I spoke to Tamica and Sipho. I had to call again yesterday. I was told 'IT was on leave, sorry'. I pay a premium, every month, without fail. I was told we would send it to IT and revert with feedback this morning. Due to the fustrations, i opted to cancel. So what happens to the premiums that I paid for a service I did not get. I think this needs to go to NCR. Terrible service here.