LD
Louis D

1 reviews | Active since Feb 2024

16 Feb 2024, 17:55

Terrible service at Tiger Wheel & Tyre Hatfield

Went in with one tyre with a nail in after getting there apparently three tires had nails in them (which they did not before getting there). After doing wheel balancing the fourth tire had a nail conveniently after being balanced. I drive an Audi and several remarks were made to the manager "what does balancing/tyre plugs cost for this expensive car" and several money gestures(rubbing fingers). And four of the bolt covers were missing as well after the job was complete, all the bolts had covers on prior to visiting. This took 3 hours to do and cost me more than it should, and I got out with missing covers. I am not happy with the service I received here I will not return and would strongly recommend to go elsewhere. Gave it 1\5 as zero is not an option.

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Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply20 Feb 2024, 20:02
Official
Hi Louis, your complaint has been escalated to the store team for follow up. 
We do apologise for your unfortunate experience at our Hatfield store, and we assure you that deceiving our customers is not our way of working - and the matter will be looked into. 
Thank you.