Terrible Customer Service at Tiger Wheel & Tire – Never Again!

I had an absolutely shocking experience at Tiger Wheel & Tire Menlyn today. I arrived at 13:00 to replace a wheel with a literal hole in it. Before proceeding, I specifically asked the salesman how long it would take, as I had a 15:00 appointment. He assured me it would take 45 minutes to an hour, so I agreed.

However, as I watched the technicians, they seemed in no rush—walking around, chatting, and wasting time instead of working. By 14:00, nothing had been done. When I asked for an update, the salesman told me he had asked them to finish up. Eventually, at 14:45, I received my keys, trusting the job had been done properly.

Because of their delays and lack of urgency, I arrived at my client’s location at 16:00, an hour late! After finishing my appointment, I went to my car's boot and noticed my wheel was still flat. Upon closer inspection, I realized they never changed the damaged wheel! Instead, they replaced the two front tires with two new front tires, which makes absolutely no sense. How does a technician not check all the tires when doing balancing and alignment? This is a clear sign of incompetence, carelessness, and a complete lack of customer service.

I immediately called Tiger Wheel & Tire Menlyn to resolve the issue. The salesman suggested I go to the Boksburg branch and assured me they would wait for me, even though they closed at 17:00. Despite still being with my client, I rushed over.

Upon arriving at Boksburg Tiger Wheel & Tire, I spoke to a so-called "manager" who claimed he was unaware of any arrangement and said he couldn’t help because the technicians had left. While standing there, I watched at least five or six technicians walk out. You’re telling me that not a single person could have helped? Or that the "manager" himself couldn't assist? Absolutely pathetic!

To make matters worse, when I asked why they didn’t wait for me, as promised, the manager shrugged it off, saying, "They weren’t specific about the time." I arrived at 17:05—just FIVE minutes late! The fact that two separate branches had the same level of awful service, dishonesty, and zero accountability makes me believe this is a company-wide issue, not just a branch problem.

I will never use Tiger Wheel & Tire again—anywhere in the country. I will also be sharing my experience on all social media platforms to warn others. PATHETIC service!