WA
Wesley A

1 reviews | Active since Aug 2018

06 Aug 2019, 10:50

Sunninghill store caused damage to vehicle

I had my vehicle’s battery replaced, which took some time as the technician was seemingly unsure how to do it. The vehicle showed multiple error messages immediately after, and the store employee had to take it to the vehicle dealership next door to have the computer reset. Shortly after driving away from the TWT store, my vehicle showed an engine warning light, which I had checked and there is now a fault with my engine thermostat, which is going to cost around R10000 to replace. I have no doubt that the damage occurred due to the technician having inadequate knowledge and s****, and I find it unacceptable that I should incur such expenses.

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Replies (3)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply06 Aug 2019, 14:24
Official
Good afternoon, 
I have already contacted the Sunninghill store as I do not have your contact details, to resolve your problem. Please feel free to call me at Head office on ***, should you not be assisted soon.
Regards,
Michele Gillbee
Exec PA to the Retail Channel Director

WA
Wesley A's update13 Aug 2019, 11:49
Reviewer Update
I received a call from the Sunninghill dealership last Tuesday to say they would be “doing their own investigation”. I have had no correspondence since then, and the formal quotation to replace the thermostat is R19070. Kindly advise.
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply13 Aug 2019, 13:45
Official
Good afternoon Wesley,

I am also unable to see your contact details. I am contacting the store to assist urgently.

Regards,
Michele Gillbee