***** and treat customers shockingly

<p> </p> <p>I visited Tiger Wheel & Tyre, The Glen, on Saturday the 13th of August, to change all my car tyres. This was my second visit because of great speedy service one gets. I left my car to wait at the shopping mall while they put on new tyres. This is the trust I had that the store will put new tyres and will not cheat me because I wasn’t there to see that they are putting tyres that are not about to reach their lifespan. I trusted the advice of the Assistant Manager Donovan Walker on the brand of tyres to buy. I didn’t feel the need to doubt the service. I returned with a pair of sneakers that cost me over R1000. I had to wait for about 10mins while they finished up with my car. I put my new shoes on the side of the chair I was sitting on. When they said my car was ready I just stood up and left. I realised on my way home that I had left my sneakers at the store and attempted to call the store but they had closed already. I drove back to the store and fortunately found Donovan. My sneakers were gone. He said he will check on Monday with Staff.</p> <p> </p> <p>On Monday, he told me no one has seen it. His staff wouldn’t have taken them. Then it leaves us with the customers that were sitting in the waiting area as suspects. I asked that he contacted them and he says he did but they all deny having seen or taken the shoes. I am more than horrified that the store will even push this to its customers. The store claims not to have cameras overseeing the reception area when your cash office is right there. I work in retail and I know that that’s the most guarded area in the store. I can’t accept that a customer took it and I must accept that. To claim that the store didn’t see my sneakers when it did clean up when closing the store. I am disappointed that one loses his belongings in your store and blame is shifted to customers as suspects. I asked Donovan for the details of these customers as suspects to theft and he referred me to you. I am stuck because he says he can’t give me the details to protect the customers as if I am not a customer. I just want my sneakers. I assume you will allow investigation with your staff. I don’t want this experience after one has established a relationship with Tiger Wheel and Tyre. I am very aggrieved that the store will shift this to customers and yet will not let me pursue the recovery of my goods from them since this has been shifted to them. </p> <p> </p> <p>I left my sneakers in error in your store and 30mins later they had disappeared. Time has been lost waiting on the store the whole of last week. My trust with your business is lost. I regret to have even made such a huge purchase in your business only to suffer a lost 30mins later.</p>