Sold Defective Tyres and received no assistance

Good day,

I am writing to express my dissatisfaction with the service received from your La Lucia branch. I had been dealing with Dale, whom I believe is the branch manager.

I purchased four Hankook 19-inch tires at a total cost of R15,350.00, with tax invoice number TWD16S029661. After fitting, balancing, and alignment at La Lucia, I experienced persistent vibration issues. I returned to the branch, where the tires were rebalanced, but the problem persisted.

Subsequently, I visited your Umhlanga branch to seek further assistance. Despite rebalancing the tires again, the situation worsened. The staff there suggested performing a "tire optimisation," which did not resolve the issue. A sales representative then claimed that my wheels were bent, which I firmly disputed, as the problem did not exist prior to the tire replacement at La Lucia.

During this interaction, the sales representative offered me a set of four 20-inch rims and tires for R20,000. I responded that I had just paid R15,350 for four brand-new tires. Another staff member remarked that they could have offered a better price had I purchased from La Lucia, which I found unprofessional.

I subsequently visited Wheel Collision, where technicians confirmed that my wheels were perfectly straight. For a second opinion, I also consulted Spectrum Wheels, who provided the same assessment. The technician identified that the tires are "out of round," which is causing the vibration.

Despite informing your staff at Tiger Wheel about the defective tires, they have refused to assist me.

As a loyal customer of nearly 28 years, I find this level of service completely unacceptable. I request that a senior manager contact me to discuss this matter further.

Thank you.