Shocking Service

Horrific service from TWT Fourways this week! We called the store on Wednesday due to a faulty battery purchased that was still under guarantee. We were asked to come through to the store for them to have a look which we did. A gentleman by the name of John Erasmus assisted us by checking the battery only to find that it was infact faulty. We were offered a replacement battery quite quickly but when they checked for stock there wasn’t any available. We offered to leave the car with them as we were worried the batter my was going to run flat again and we would not be able to get back but instead we were told that the batteries are arriving that afternoon and that because we lived really close it’s no issue - They will send a driver to us to swap and fit the batteries.

Then the waiting and follow up game started with us calling constantly only to hear that the driver was delayed, batteries weren’t sent from Head Office, driver was missing in action, bakkie was in for service etc.

The story then changed from “someone will come to us” to “when can you bring in the battery to swap”

How do you propose us do this when the car won’t start due to your faulty battery?

3 days later and we are still waiting?